Return Policy

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We want you to be delighted with your purchase from Tenpisc.com. If for any reason you are not satisfied, we offer a straightforward return policy to ensure your shopping experience is worry-free.

Eligibility

- To be eligible for a return, your item must be unused, in its original condition, and returned within 7 days of delivery.

Exclusions

- The following items are not eligible for return:

- Customized or personalized jewelry

- Earrings (for hygiene reasons)

- Items that have been worn or damaged

How to Initiate a Return

1. Contact our Customer Service team at tenpisc.com to request a return authorization.

2. Pack the item securely in its original packaging, including any certificates or documentation received.

3. Ship the package to the address provided by our Customer Service team.

Refunds

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed to the original method of payment within 3 days.

Exchanges

- We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

Shipping Costs

- Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to our error (e.g., incorrect or defective item received).

Damaged or Incorrect Items

- If you receive a damaged or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund.

If you have any questions or need further assistance regarding our return policy, please reach out to our Customer Service team. We are here to help!

Thank you for shopping at Tenpisc. We appreciate your business.